DriveLock Support 

How to reach us:

• Online Service Desk

  Please log in to our "My DriveLock Support" service desk to open a support request.
  
  Here you open a support request if you have a maintenance contract with DriveLock.
  
  Please select your domain (Support or SafeGuard for our Utimaco DiskEncrypt customers) and log in with your individual username and password.
  
  Our Service Desk provides access to customers and partners who receive support directly through DriveLock:
  
  A public knowledgebase, technical documentation with notes on planning, installation, update and upgrade procedures up to the explanation of error messages and analysis solutions.
  
  Our public knowledgebase is regularly updated.

• Service Hotline

  English and German support are available Monday - Friday from 9 am - 5 pm CET (except holidays in Bavaria).
  
  Please have the following information ready for your call:

  1 ) Company name & contact person
  2) Phone number & e-mail address

  You can reach us via the following telephone numbers:

  Australia: 1800 931 758
  International: +49 (0)89 546 3649 50
  New Zealand: 0800 423 678
  Singapore: 800 492 23 91
  USA: +1 (773) 541-4166

  Here you can find the contact information for our support team in Austria, Germany and Switzerland.
  Germany: 0180 437 48 35 // +49 (0)89 546 3649 50
  Austria: 0800 281 675
  Switzerland: 0800 564 685