DriveLock Support
Get in touch with us.
We are here for you.
We want to offer our customers the best service around our security solution. If you have any questions, our team will be happy to help you find a solution. If you are receiving first level support through one of our partners, please contact them.
How to reach us:
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Online Service Desk
Please log in to our "My DriveLock Support" service desk to open a support request.
Here you open a support request if you have a maintenance contract with DriveLock.
Please note that you must enter the domain support\ or SafeGuard\ in front of your user name.
Example: support\max.mustermann@example.com
SafeGuard\max.mustermann@example.com
Our Service Desk provides access to customers and partners who receive support directly through DriveLock:A public knowledgebase, technical documentation with notes on planning, installation, update and upgrade procedures up to the explanation of error messages and analysis solutions.
Our public knowledgebase is regularly updated. -
Service Hotline
English and German support are available Monday - Friday from 9 am - 5 pm CET (except holidays in Bavaria).
Please have the following information ready for your call:1 ) Company name & contact person
2) Phone number & e-mail addressYou can reach us via the following telephone numbers:
Australia: 1800 931 758
International: +49 (0)89 546 3649 50
New Zealand: 0800 423 678
Singapore: 800 492 23 91
USA: +1 (773) 541-4166Here you can find the contact information for our support team in Austria, Germany and Switzerland.
Germany: 0180 437 48 35 // +49 (0)89 546 3649 50
Austria: 0800 281 675
Switzerland: 0800 564 685
Support Portals
Your contact to us and other DriveLock customers as well as partners.
Service Desk
If you have a maintenance contract with DriveLock, open a ticket here.
Knowledge Base
Quick support and technical documentation is available in our DriveLock Knowledgebase.
User Voice
Share your opinion and give feedback about our products. You can also vote on other users' ideas.
Further Services
Request access to the Service Desk
Here you request your individual access data to the DriveLock Service Desk. We only grant access to customers and partners with an active DriveLock maintenance contract.