DriveLock Support 

How to reach us:

• Online Service Desk

  Please log in to our "My DriveLock Support" service desk to open a support request.
  
  Here you open a support request if you have a maintenance contract with DriveLock.
  
  Please note that you must enter the domain support\ or SafeGuard\ in front of your user name.
  
  Example: support\max.mustermann@example.com
  SafeGuard\max.mustermann@example.com
  
  Our Service Desk provides access to customers and partners who receive support directly through DriveLock:

  A public knowledgebase, technical documentation with notes on planning, installation, update and upgrade procedures up to the explanation of error messages and analysis solutions.
  
  Our public knowledgebase is regularly updated.

• Service Hotline

  English and German support are available Monday - Friday from 9 am - 5 pm CET (except holidays in Bavaria).
  
  Please have the following information ready for your call:

  1 ) Company name & contact person
  2) Phone number & e-mail address

  You can reach us via the following telephone numbers:

  Australia: 1800 931 758
  International: +49 (0)89 546 3649 50
  New Zealand: 0800 423 678
  Singapore: 800 492 23 91
  USA: +1 (773) 541-4166

  Here you can find the contact information for our support team in Austria, Germany and Switzerland.
  Germany: 0180 437 48 35 // +49 (0)89 546 3649 50
  Austria: 0800 281 675
  Switzerland: 0800 564 685