We want to offer our customers the best service around our security solution. If you have any questions, our team will be happy to help you find a solution. If you receive first-level support via one of our partners, please get in touch with your respective contact person.
Please log in to "My DriveLock Support" Service Desk to open a help request.
Log in to place your request. Please note to specify the domain support\ or SafeGuard\ before entering your username.
Example: support\firstname.lastname@example.org or SafeGuard\email@example.com
Our service desk offers customers and partners, who receive Support directly through DriveLock, access to:
Our public knowledge base is regularly updated.
English-speaking support is available Monday - Friday, 9am - 5pm CET (except on public holidays in Germany).
Please have the following information Ready, when you call.
1. Company Name & main contact
2. Phone number & e-mail address
You can reach our support team via the following numbers:
Australia: 1800 931 758
International: +49 (0)89 546 3649 50
New Zealand: 0800 423 678
Singapore: 800 492 23 91
USA: 1 855 246 43 53
Here you can find the contact information for our support team in Austria, Germany and Switzerland.
Only customers and partners with active maintenance agreements.