Contact us

We want to offer our customers the best service around our security solution. If you have any questions, our team will be happy to help you find a solution. If you receive first-level support via one of our partners, please get in touch with your respective contact person.

Online

Service Desk*

Please log in to "My DriveLock Support" Service Desk to open a help request. 

Log in to place your request. Please note to specify the domain support\ or SafeGuard\ before entering your username. 

Example: support\max.pattern@example.com or SafeGuard\max.pattern@example.com

Our service desk offers customers and partners, who receive Support directly through DriveLock, access to:

 

  • Product versions, product documentation, release notes, analytical guides, technical articles, forums, whitepapers etc.
  • A public knowledge base, technical documentation with notes on planning, installation, update and upgrade procedures to the explanation of error messages and analysis solutions. 

Our public knowledge base is regularly updated.

Phone

Call us

English-speaking support is available Monday - Friday, 9am - 5pm CET (except on public holidays in Germany).

Please have the following information Ready, when you call. 

1. Company Name & main contact
2. Phone number & e-mail address

You can reach our support team via the following numbers:
Australia: 1800 931 758
International: +49 (0)89 546 3649 50
New Zealand: 0800 423 678
Singapore: 800 492 23 91
USA: 1 855 246 43 53

 

Here you can find the contact information for our support team in Austria, Germany and Switzerland.

* Request log-in information here

Only customers and partners with active maintenance agreements.