Contact us

We want to offer our customers the best service around our security solution. If you have any questions, our team will be happy to help you find a solution.


Service Desk*

Please log in to "My DriveLock Support" Service Desk to open a help request. 

Log in to place your request.

Our service desk offers customers and partners, who receive Support directly through DriveLock, access to:

  • Product versions, product documentation, release notes, analytical guides, technical articles, forums, whitepapers etc.
  • A knowledge base, technical documentation with notes on planning, installation, update and upgrade procedures to the explanation of error messages and analysis solutions. 

Our knowledge base is regularly updated.


Call us

English-speaking support is available 24/5 (Monday - Friday / CET).

Please have the following information Ready, when you call. 

1. Company Name & main contact
2. Phone number & e-mail

You can reach our support team via the following numbers:
Australia: 1800 931 758
International: +49 (0)89 546 3649 50
New Zealand: 0800 423 678
Singapore: 800 492 23 91
USA: 1 855 246 43 53


Here you can find the contact information for our support team in Austria, Germany and Switzerland.

* Request log-in information here

Only customers and partners with active maintenance agreements.