Support

Please log in to our "My DriveLock Support" service desk to open a support request.

Here you open a support request if you have a maintenance contract with DriveLock.

Please note that you must enter the domain support\ or SafeGuard\ in front of your user name.

Example: support\max.mustermann@example.com
SafeGuard\max.mustermann@example.com

Our Service Desk provides access to customers and partners who receive support directly through DriveLock:

1. Product versions, product documentation, release notes, analysis guides, technical articles, forms, whitepapers, etc.
2. A public knowledgebase, technical documentation with notes on planning, installation, update and upgrade procedures up to the explanation of error messages and analysis solutions.

Our public knowledgebase is regularly updated.

English and German support are available Monday - Friday from 9 am - 5 pm CET (except holidays in Bavaria).

Please have the following information ready for your call:

1. Company name & contact person
2. Phone number & e-mail address

You can reach us via the following telephone numbers:

Australia: 1800 931 758
International: +49 (0) 89 546 3649 50
New Zealand: 0800 423 678
Singapore: 800 492 23 91
USA:  +1 (773) 541-4166

Here you can find the contact information for our support team in Austria, Germany and Switzerland.