DriveLock - 100% made in Germany, no back-doors
Test it now for 30 days
Here you can choose between three different services, BRONZE, SILVER and GOLD, depending on your requirements.
| Premium Services Program | Bronze | Silber | Gold |
| Dedicated Direct Contact / Technical Account Manager | TAM Team | Personal TAM | Personal TAM |
| Online Access 24x7x365 |  |
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| Support via Web and Remote Desktop | |
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| Support Mon–Fri 09:00 to 17:00 (CET) | |
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| Support Mon-Fri 24x5x365 | |
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| Number of contact persons on the customer side | 2 | 4 | 6 |
| Support during planning/contingent consulting days | 2 days | 5 days | 10 days |
| Advice on optimized implementation | |
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| On Site emergency support | 1 day | 2 day | |
| On Site visits (technical), case reviews, health checks | 1 x yearly | 2 x yearly | |
| telephone conferences with TAM | 1 x yearly | 3 x yearly | 6 x yearly |
| Customized service level agreements | |
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| Telephone conferences with product development | |
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| Premium knowledge base and best practice guides | |
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| Contingent training days / workshops | 2 days | 5 days | 10 days |
| Deploying hotfixes and feature requests | |
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| Proactive services / notifications by e-mail | |
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