DRIVELOCK OFFERS ITS CUSTOMERS SPECIALISED TECHNICAL ACCOUNT MANAGEMENT FOR BUSINESS-CRITICAL APPLICATIONS.

Here you can choose between three different services: BRONZE, SILVER and GOLD, depending on your requirements.

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TECHNICAL ACCOUNT MANAGER SERVICES (TAMS)

Premium Services Program Bronze Silver Gold
Dedicated Direct Contact / Technical Account Manager TAM Team Personal TAM Personal TAM
Online Access 24x7x365 ✔ ✔ ✔
Support via Web and Remote Desktop ✔ ✔ ✔
Support Mon–Fri 09:00 to 17:00 (CET) ✔ ✔ ✔
Support Mon-Fri 24x5x365     ✔
Number of contact persons on the customer side 2 4 6
Support during planning/contingent consulting days 2 days 5 days 10 days
Advice on optimised implementation   ✔ ✔
On Site emergency support   1 day 2 days
On Site visits (technical), case reviews, health checks   1 x yearly 2 x yearly
Telephone conferences with TAM 1 x yearly 3 x yearly 6 x yearly
Customized service level agreements ✔ ✔ ✔
Telephone conferences with product development   ✔ ✔
Premium knowledge base and best practice guides ✔ ✔ ✔
Contingent training days / workshops 2 days 5 days 10 days
Deploying hotfixes and feature requests   ✔ ✔
Proactive services / notifications by e-mail ✔ ✔ ✔

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