Technical Account Management

We offer support in the security analysis of mission-critical applications.



Our DriveLock Experts

We can support you in the implementation of your security concept and your DriveLock installation. 

Sustainable competitive advantage

When you realise the full potential of people, processes and technology, your business will be well-equipped for the future.

We will focus on your specific challenges and help you reduce the risks and complexities with our extensive expertise and in-depth knowledge of DriveLock technologies. 

Accelerate technology adoption, strengthen your team capabilities and ensure the sustainable success of your business. 

We also offer specific Technical Account Management.

You have the option to choose between three different services: 

  • Bronze
  • Silver
  • Gold

Technical Account Management

Our Packages


Premium Services Program Bronze Silver Gold


Technical Account Manager


TAM Team personal TAM personal TAM


Online Access  
24 x 7 x 365



2714 2714


Support via Web and Remote Desktop


2714 2714 2714


Support Mo - Fr 9 am -17 pm (CET)


2714 2714 2714


Number of contact persons per customer


2 4 6


Contingent Consulting Days


2 days 5 days 10 days


Consulting regarding optimisation


  2714 2714


Emergency on-site support


  1 day 2 days


On-site technical visits, Case Reviews, Health Checks

  1x annually 2x annually


Telephone conferences with TAM


1x annually 3x annually  6x annually


Modified Service Level Agreements


2714 2714 2714


Telephone conferences with product developers


  2714 2714


Premium Knowledge Base and Best Practice Guides


2714 2714 2714


Training days/workshops


2 days 5 days 10 days


Implementation of  Hotfixes and Feature Requests


  2714 2714


Proactive Service/notifications via e-mail


2714 2714 2714



Contact us