Technical Account Management

We offer support in the security analysis of mission-critical applications.

 

 

Our DriveLock Experts

We can support you in the implementation of your security concept and your DriveLock installation. 

Sustainable competitive advantage

When you realise the full potential of people, processes and technology, your business will be well-equipped for the future.

We will focus on your specific challenges and help you reduce the risks and complexities with our extensive expertise and in-depth knowledge of DriveLock technologies. 

Accelerate technology adoption, strengthen your team capabilities and ensure the sustainable success of your business. 

We also offer specific Technical Account Management.

You have the option to choose between three different services: 

  • Bronze
  • Silver
  • Gold
 

Technical Account Management

Our Packages

 

Premium Services Program Bronze Silver Gold

 

Technical Account Manager

 

TAM Team personal TAM personal TAM

 

Online Access  
24 x 7 x 365

 

2714

2714 2714

 

Support via Web and Remote Desktop

 

2714 2714 2714

 

Support Mo - Fr 9 am -17 pm (CET)

 

2714 2714 2714

 

Number of contact persons per customer

 

2 4 6

 

Contingent Consulting Days

 

2 days 5 days 10 day

 

Consulting regarding optimisation

 

  2714 2714

 

Emergency on-site support

 

  1 day 2 day

 

On-site technical visits, Case Reviews, Health Checks

  1x annually 2x annually

 

Telephone conferences with TAM

 

1x annually 3x annually  6x annually

 

Modified Service Level Agreements

 

2714 2714 2714

 

Telephone conferences with product developers

 

  2714 2714

 

Premium Knowledge Base and Best Practice Guides

 

2714 2714 2714

 

Training days/workshops

 

2 days 5 days 10 days

 

Implementation of  Hotfixes and Feature Requests

 

  2714 2714

 

Proactive Service/notifications via e-mail

 

2714 2714 2714

 

 

Contact us