Yes, the configuration can be customized.
A documentation of the customization options can be downloaded here.
To adjust the security profile, please make a service request.
To do this, please log in to our Service Desk.
Please test the server connections with our support tool "DLSupportAgent.exe":
If one of the connections is not possible, please check the firewall settings. Port 6067 (https) is required for server communication.
DriveLock hosted in Microsoft's Azure data centers.
Currently hosted in the Netherlands for the EU. In Iowa for the USA and in Canberra for the Asian market.
The corresponding backup data center is also located in the corresponding region, so that operations can continue seamlessly even in the event of a total failure of a data center.
The DriveLock Operations Team is permanently working on the improvement and optimization of the service. For this purpose, regular updates are made in the backend, which are usually transparent for the customer.
Adjustments and optimizations in the security profiles are announced in advance and can be evaluated by the customer in the sandbox.
In addition, the agent is updated 2-3 times a year. This will be provided via autoupdate. This is also announced in advance and can be evaluated in the sandbox.