Technical Account Management
We offer support in the security analysis of mission-critical applications
Professional Services
We can support you in the implementation of your security concept and your DriveLock installation.
Sustainable competitive advantagey.
When you realise the full potential of people, processes and technology, your business will be well-equipped for the future.
We will focus on your specific challenges and help you reduce the risks and complexities with our extensive expertise and in-depth knowledge of DriveLock technologies.
Accelerate technology adoption, strengthen your team capabilities and ensure the sustainable success of your business.
We also offer specific Technical Account Management. You have the option to choose between three different services:
- Bronze
- Silver
- Gold
Receive excellent support
With the support of our DriveLock Academy and our professional support, you can manage IT security with minimum effort.
| Premium Services Program | Bronze | Silver | Gold |
| Technical Account Manager | TAM Team | personal TAM | personal TAM |
| Online Access 24 x 7 x 365 |
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| Support via Web and Remote Desktop | |||
| Support Mo - Fr 9 am -17 pm (CET) | |||
| Number of contact persons per customer | 2 | 4 | 6 |
| Contingent Consulting Days | 2 days | 5 days | 10 days |
| Consulting regarding optimization | |||
| Emergency on-site support | 1 day | 2 days | |
| Telephone conferences with TAM | 1 x annually | 3 x annually | 6 x annually |
| Modified Service Level Agreements | |||
| Telephone conferences with product developers | |||
| Premium Knowledge Base and Best Practice Guides | |||
| Training days/workshops | 2 days | 5 days | 10 days |
| Implementation of Hotfixes and Feature Requests | |||
| Proactive Service/notifications via e-mail |
Do you have any questions? We are happy to support you.
If you would like more information about our Technical Account Management or have any questions, please do not hesitate to contact us.