Technical Account Management

We offer support in the security analysis of mission-critical applications

Professional Services

We can support you in the implementation of your security concept and your DriveLock installation.

Sustainable competitive advantagey.

When you realise the full potential of people, processes and technology, your business will be well-equipped for the future.

We will focus on your specific challenges and help you reduce the risks and complexities with our extensive expertise and in-depth knowledge of DriveLock technologies.

Accelerate technology adoption, strengthen your team capabilities and ensure the sustainable success of your business.

We also offer specific Technical Account Management. You have the option to choose between three different services:

  • Bronze
  • Silver
  • Gold

Receive excellent support

With the support of our DriveLock Academy and our professional support, you can manage IT security with minimum effort.
Premium Services Program Bronze Silver Gold
Technical Account Manager TAM Team personal TAM personal TAM
Online Access
24 x 7 x 365
Support via Web and Remote Desktop
Support Mo - Fr 9 am -17 pm (CET)
Number of contact persons per customer 2 4 6
Contingent Consulting Days 2 days 5 days  10 days
Consulting regarding optimization
Emergency on-site support 1 day 2 days
Telephone conferences with TAM 1 x annually 3 x annually 6 x annually
Modified Service Level Agreements
Telephone conferences with product developers
Premium Knowledge Base and Best Practice Guides
Training days/workshops 2 days 5 days 10 days
Implementation of Hotfixes and Feature Requests
Proactive Service/notifications via e-mail

Do you have any questions? We are happy to support you.

If you would like more information about our Technical Account Management or have any questions, please do not hesitate to contact us.