DriveLock Support Area
Find your answers on the Product Support Services pages. If you do not find any answer, please contact our support team:
Phone support
Telephone support is available during regular business hours by calling one of the following numbers:
+1 (503) 214-2887 (US, Pacific Time)
+49 7141 97178 0 (Germany)
If we can’t answer your call immediately, we will call you back as soon as possible.
Support by eMail
You can also send your questions to our support team at support@centertools.com. We will do our best to reply as quickly as possible.
Remote Access
By using our remote access support tool our support team is able to connect to your computer online. To start the remote access tool click
here and run the program from within your browser. No installation is necessary. Our support team will provide the required session id.
Support and Product Lifecycle
The differen phases of the DriveLock product lifecycle are described in the document Support and Product Lifecycles .
|
Release
|
Release Date
|
Actual version
|
Current Phase
|
| |
|
DriveLock 5.5 R2
|
Apr 09
|
5.6.0.400
released July 2009
|
RTM
|
|
DriveLock 5.5
|
Sep 08
|
5.5.0.366
released Nov 2008
|
CONS
|
|
DriveLock 5.0
|
July 07
|
5.0.1.324 (SP1)
released Feb 2008 |
CONS
|
|
DriveLock 4.1
|
July 06
|
|
EOL
|
|
DriveLock 4.0
|
Dez 05
|
|
EOL
|
|
All previous versions
|
|
|
EOL
|
Software Maintenance
We continually improve our products to meet the evolving needs of our customers. To ensure that we can continue to make these improvments, the purchase of Drivelock includes a Software Maintenance Agreement. Customers covered under a current Maintenance Agreement get access to all product upgrades and technical support at no additional cost.
Software Maintenance Services include
- Free upgrades to new versions
- Support by telephone
- Support by e-mail