Answers to many product-related questions are available from this Web site. If you can't find the answer you need, please contact our support team:
 

Telephone Support

Telephone support is available during regular business hours by calling one of the following numbers: 

	+1 (503) 214-2887 (US, Pacific Time)
	+49 (7141) 97178-0 (Germany, CET)

 If we can’t answer your call immediately, we will call you back as soon as possible. 
 

E-Mail Support

You can send your questions to our support team at support@centertools.com. We will do our best to reply as quickly as possible.
 

Remote Assistance

You can give our support team remote access to your computer for troubleshooting using ou remote access tool. To start the remote access tool click here and run the program inside your browser. No installation is necessary. Our support team will provide you with the required Session ID.
 

Support and Product Lifecycle

The different phases of the DriveLock product lifecycle are described in the document Support and Product Lifecycles .

Software Maintenance

We continually improve our products to meet the evolving needs of our customers. To ensure that we can continue to make these improvments, the purchase of Drivelock includes a Software Maintenance Agreement. Customers covered under a current Maintenance Agreement get access to all product upgrades and technical support at no additional cost.

Software Maintenance Services include:

• Free upgrades to all new versions
• Support by telephone
• Support by e-mail